What We Look For
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Our People Promise
To make sure we are employing the right people to work for Elior, it is important to find candidates whose behaviours, skills and values align with our People Promise. We promise to:
- Offer roles to support your way of life
- Employ people who care
- Trust you to deliver
- Thank you for a job well done
- Let you know what you need to know
- Listen to you
- Provide opportunities for growth and progression
- Support you through life’s up and downs
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Our Competencies
It is important to us to find team members whose behaviours will help drive success for our customers, clients and the business.
Motivating & Inspiring: Sets a good example and creates a positive working environment; listens and encourages; thanks and recognises skills, strengths and achievements in others.
Team Player: Works well together with others, offers to help and asks for help if required; is inclusive and contributes to a positive team spirit.
Engaged and Accountable: Actively contributes to achieving goals; demonstrates commitment; consistently delivers.
Developer of People: Actively develops themselves and others; learns from others and shares knowledge and best practice; identifies own strengths and development needs and seeks ways to develop them.
Thinking outside of the box: Understands the need for change and responds positively; takes an interest in new ideas; challenges the current way of doing things and suggests new ones.
Focused on the Front Line : Understands customer needs and responds appropriately; puts customer at the focus of attention.
Courageous and Influential: Actively listens; presents their opinions and ideas in a clear manner with confidence and respect; demonstrates an ability to persuade others.
Efficient in Execution: Complies with procedures; plans and organises own work; delivers on time and ensures quality of delivery; cares about the detail; respects confidentiality.
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Recruitment Process
Application
Our application process includes sending a copy of your CV, which outlines details about your experience and qualifications to date. You’ll have the chance to add in further detail as part of the application form if needed.
Screening Phone Call
If your skillset is a potential match for the role you have applied for, or other vacant roles within the business, we may call you to get to know you and discuss your experience in more detail. The phone screen won’t be a full interview, it is more of a process to help narrow down the candidate pool to those who are best suited for the role, saving time and resources for both parties involved.
Interview
We provide our candidates with an interview hints and tips sheet, which will help you stay focused before, during, and after the interview. Think of this checklist as your secret weapon for feeling extra prepared and confident.
Interview Questions
Our interview questions have recently been updated to reflect our Behavioural Competencies and our People Promise. Having a good understanding of the role from the profile will allow you to familiarise yourself with the types of activities you will be required to undertake and your responsibilities. Having time to read these, considering where you have had similar experience in the past or how you have acted in similar situations will help you answer the questions.
Financial Questions
For some of our management roles we have created questions that will help to evaluate candidates’ financial acumen and ensure they possess the necessary skills to excel in key areas such as stock control, gross profit (GP) optimisation, system and labour management, and effective menu management in line with our menu plans and specifications.
Providing Feedback
Following the interview we aim to keep you updated and provide constructive feedback
Providing Support
At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all. Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!
By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.
If you need any support or adjustments during the application process, just let us know. We're happy to help.
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Offer Process
We’ll give you a call to chat about the offer and agree on a start date that suits both you and us
Getting the essentials Sorted: Prior to joining us we’ll need to confirm your right to work and for some sites, particularly in our Education and Healthcare divisions, complete a quick DBS check
Look out for an email: Your offer letter, contract, colleague handbook and full benefits will be sent straight to your inbox
Just a signature Away: Sign your documents online, and you’re all set to join Elior!
We’re excited to welcome all Team Members!Colleague Journey
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Colleague Journey
We want to create a workplace where our people feel valued, engaged, and empowered. From onboarding to career development and beyond, our colleague journey captures each touchpoint that shapes the colleague experience.
Attract Me:
- Operating in around 1,500 sites across the UK
- A range of divisions: education, business & industry, healthcare, stadia, leisure & retail
- Opportunities to join us through an apprenticeship
- A variety of roles to support your way of life
Get Me Started
- New Starter Pack including details of our great benefits
- A warm welcome from people who care
- Welcome Onboard inductionIntroduction to how we celebrate equality
- Training to ensure a safe working environment
Develop Me
- Our Elior Academy, provides inhouse learning and opportunity for growth & progression
- Invest in Me apprenticeships
- Management access to learning experience platform
- Mentoring progammes
- Visibility of internal vacancies and career paths
Support My Performance
- Annual performance and development review
- Regular 1-2-1 coffee chats with manager
- Clearly defined behaviours to drive your success
Engage and Motivate Me
Letting you know what you need to know and listening to you through:
- Let’s Connect colleague website
- One Team talksTeam briefings
- Engagement SurveysElior IDEAs scheme
- Range of lifestyle benefits available
Support Me
Supporting you through lifes ups and downs with:
- Trained Mental Health First Aiders
- Access to confidential Employee Assistance Programme 24/7
- Wellbeing advice and resources on Let’s Connect
Recognise Me
Recognising you through:
- Elior Awards for Excellence
- You made a difference Scheme
- Long Service Recognition
- Thanks for a job well done