Elior is committed to protecting the privacy and personal data of individuals who visit its websites, contact its teams or interact with its digital services.
This Privacy Policy explains how personal data may be collected, used, stored, shared and protected when visitors access the Indian section of the Elior Group website at https://www.elior.com/in (the "Website").
We are committed to handling personal data responsibly, transparently and in accordance with applicable data protection laws.
1. Who Is Responsible for Your Personal Data?
The Website is published by:
Elior Participations
9–11 allée de l'Arche
92032 Paris La Défense Cedex
France
Depending on the nature of your interaction with the Website, Elior Participations or another relevant Elior Group company, including an entity operating in India, may be responsible for determining the purposes and means of processing your personal data.
Where another Elior Group entity is responsible for a particular processing activity, additional privacy information may be provided.
2. Personal Data We May Collect
Depending on how you interact with the Website, we may collect the following categories of personal data:
- Identification and contact information: name, email address, telephone number, company name and professional position.
- Information submitted through forms: messages, enquiries, requests and any information voluntarily provided when contacting us.
- Recruitment information: professional experience, qualifications, CVs and other information submitted through job applications or recruitment platforms.
- Technical and browsing information: IP address, browser type, device information, pages visited and other technical data collected through Website operations and permitted tracking technologies.
- Communication preferences: preferences relating to newsletters, corporate communications or other updates, where such services are available.
We encourage visitors not to submit sensitive or unnecessary personal information through general contact forms.
3. How We Collect Personal Data
Personal data may be collected when you:
- Visit or browse the Website.
- Complete and submit a contact form.
- Contact Elior Group or its teams by email or through another communication channel.
- Apply for a position through a recruitment feature or linked recruitment platform.
- Subscribe to communications, where available.
- Interact with cookies or third-party services integrated into the Website.
Some information is provided directly by you, while certain technical information may be collected automatically when you access the Website.
4. Purposes of Processing
We may process personal data for the following purposes:
- Responding to enquiries and contact requests.
- Providing information about Elior Group, its activities and services.
- Managing business and professional relationships.
- Reviewing and managing job applications, where applicable.
- Operating, maintaining and securing the Website.
- Analysing Website performance and improving the user experience, subject to applicable consent requirements.
- Managing communication preferences and sending requested updates.
- Complying with applicable legal and regulatory obligations.
- Protecting the rights, security and legitimate interests of Elior Group and Website users, where permitted by law.
Personal data will be processed for specified and lawful purposes and will not be used for unrelated purposes without an appropriate legal basis or additional consent where required.
5. Legal Grounds for Processing
Depending on the applicable law and the circumstances, personal data may be processed:
- With your consent, where required.
- To respond to a request or take steps in connection with a service or potential contractual relationship, where legally permitted.
- To comply with applicable legal obligations.
- For other purposes expressly permitted under applicable data protection legislation.
Where consent is required, we aim to provide clear information about the relevant processing and appropriate means to withdraw that consent.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6. Recruitment and Job Applications
The Website may provide information about employment opportunities within Elior India and other Elior Group companies.
When you apply for a position, personal data submitted as part of your application may be processed to assess your qualifications, communicate with you and manage recruitment activities.
Recruitment information may be handled by the relevant recruiting Elior Group entity and authorised recruitment service providers.
Where applications are submitted through an external recruitment platform, the applicable privacy information may also be provided directly by that platform or the recruiting entity.
7. Sharing Personal Data
Personal data may be shared, where necessary and permitted by applicable law, with:
- Relevant Elior Group companies and authorised employees.
- IT, hosting, maintenance and technical service providers.
- Recruitment partners and recruitment platform providers, where applicable.
- Analytics, communication and other digital service providers, subject to applicable requirements.
- Professional advisers, auditors or other authorised parties where necessary.
- Public authorities or regulatory bodies where disclosure is required by law.
We seek to limit access to personal data to individuals and organisations that need it for legitimate and authorised purposes.
We do not sell personal data collected through the Website.
8. International Data Transfers
As Elior Group operates internationally, personal data collected through the Website may be accessed, processed or stored in countries outside India, including France and other countries in which Elior Group or its service providers operate.
Where personal data is transferred internationally, we seek to implement appropriate safeguards and comply with applicable legal requirements, including any restrictions on cross-border transfers.
9. Data Retention
Personal data is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal, regulatory and operational requirements.
Retention periods may vary depending on the nature of the information and the processing activity, including:
- Contact requests and related correspondence.
- Recruitment applications and candidate records.
- Business relationship information.
- Website technical logs and security records.
- Consent records and communication preferences.
When personal data is no longer required, we take appropriate steps to delete, anonymise or securely archive it, as applicable.
10. Data Security
Elior Group seeks to implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or misuse.
These measures may include access controls, secure hosting arrangements, system monitoring, security procedures and appropriate management of service providers.
Although we take reasonable precautions to protect personal data, no internet-based service can guarantee absolute security.
11. Your Privacy Rights
Depending on the laws applicable to the processing of your personal data, you may have rights relating to your personal information, including:
- Requesting information about the personal data processed about you.
- Requesting correction, completion or updating of inaccurate or incomplete personal data.
- Requesting erasure of personal data where legally applicable.
- Withdrawing consent for processing based on consent.
- Submitting a complaint or grievance concerning the processing of your personal data.
- Exercising other rights available under applicable legislation, including nomination rights where such provisions are in force.
Requests will be assessed and handled in accordance with applicable law. Certain requests may be subject to legal limitations or verification of the requester's identity.
12. Data Protection in India
Personal data processing relating to individuals in India is subject to applicable Indian legislation, including the Information Technology Act, 2000 and relevant rules, as well as the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent that their respective provisions are in force and applicable.
We aim to adapt our privacy practices to applicable regulatory developments and provide individuals with the information and mechanisms required by law.
13. Cookies and Tracking Technologies
The Website may use cookies and similar technologies to ensure its proper functioning, improve navigation, measure performance and support embedded third-party services.
Some cookies are necessary for the operation of the Website, while others may require your consent, depending on their purpose and applicable law.
Where a cookie preference management tool is available, visitors can use it to manage their choices.
For further information, please consult the Website's Cookies Policy.
14. Third-Party Websites and Services
The Website may contain links to external websites, social media platforms, recruitment portals or embedded third-party content.
These services may collect and process personal data under their own privacy policies.
Elior Group does not control the privacy practices of independent third-party websites. We encourage visitors to review the relevant privacy notices before providing personal information.
15. Children's Personal Data
The Website is intended primarily for individuals seeking information about Elior Group, its activities, services and career opportunities.
We do not knowingly seek to collect personal data from children through general Website features.
Where processing of children's personal data is necessary, applicable legal requirements, including parental consent requirements where relevant, will be taken into account.
16. Contact and Privacy Requests
If you have questions about this Privacy Policy or wish to exercise your rights regarding personal data processed through the Website, you may contact:
Elior Group – Data Protection
Email: gdpr-contact@eliorgroup.com
Postal address:
Elior Participations
9–11 allée de l'Arche
92032 Paris La Défense Cedex
France
When submitting a request, please provide sufficient information to help us identify the processing concerned and respond appropriately.
Where an Elior Group entity in India is responsible for a specific processing activity, your request may be forwarded to the appropriate authorised team.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in applicable laws, our data processing practices or the functionality of the Website.
Any updated version will be published on this page with a revised date of publication.
We encourage visitors to review this Privacy Policy periodically.
Last updated: October 2026.