At Elior North America, we recognize the importance of protecting your privacy and personal information. We are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.
This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when you visit https://www.elior.com/us (the "Website") or interact with us through our online services.
1. Who We Are
The Website is part of Elior Group's corporate digital platform and provides information about the Group's activities and operations in North America.
Depending on the nature of your interaction, personal information may be processed by Elior Participations, Elior North America, or other relevant Elior Group entities.
Elior Participations
9-11 allée de l'Arche
92032 Paris La Défense Cedex, France
For privacy-related questions, you may contact Elior Group at gdpr-contact@eliorgroup.com.
2. Personal Information We Collect
Depending on how you interact with the Website, we may collect the following categories of personal information:
2.1. Information You Provide
- Personal identifiers, such as your first name and last name.
- Contact information, including your email address, telephone number, and mailing address.
- Professional information, including your company, job title, and business-related details.
- Information submitted through contact forms, inquiries, or other communications.
- Employment-related information, including resumes, cover letters, professional qualifications, and application details, when applicable.
2.2. Information Collected Automatically
When you visit the Website, certain technical and usage information may be collected automatically, including:
- IP address and approximate geographic location.
- Browser type, device type, and operating system.
- Pages visited and time spent on the Website.
- Referral sources and navigation patterns.
- Cookie identifiers and similar technical information.
Some of this information may be collected through cookies or similar technologies, subject to applicable laws and user preferences.
3. How We Use Personal Information
Personal information may be processed for the following purposes:
- Responding to inquiries, requests, and communications submitted through the Website.
- Providing information about Elior Group, Elior North America, and their services.
- Managing business relationships with clients, partners, suppliers, and other stakeholders.
- Processing employment applications and managing recruitment activities, when applicable.
- Improving Website performance, functionality, accessibility, and user experience.
- Analyzing Website traffic and usage trends.
- Maintaining Website security and preventing fraud, unauthorized access, or misuse.
- Complying with applicable legal and regulatory obligations.
- Sending marketing or informational communications when permitted by applicable law.
We seek to limit the collection and use of personal information to what is reasonably necessary for the purposes described in this Privacy Policy.
4. Cookies and Tracking Technologies
The Website may use cookies and similar tracking technologies to support essential functionality, measure Website performance, and improve the user experience.
These technologies may include:
- Essential cookies: necessary for the proper functioning and security of the Website.
- Analytics cookies: used to understand how visitors interact with the Website and identify opportunities for improvement.
- Functional cookies: used to remember certain user preferences and settings.
- Marketing cookies: where applicable, used to measure the effectiveness of communications or deliver relevant content.
Users may manage their cookie preferences through the cookie management tools available on the Website and through their browser settings.
Disabling certain cookies may affect the availability or functionality of some Website features.
Additional information about cookies and tracking technologies is available in our Cookies Policy.
5. Sharing and Disclosure of Personal Information
Personal information may be shared with authorized recipients when reasonably necessary for legitimate business purposes or to comply with applicable legal obligations.
Recipients may include:
- Elior Group companies: including Elior North America and other affiliated entities involved in responding to requests or providing relevant services.
- Service providers: including Website hosting providers, technology partners, IT service providers, and other vendors acting on our behalf.
- Professional advisers: including legal, financial, and compliance advisers when necessary.
- Public authorities: when disclosure is required by applicable law, regulation, or legal process.
When third-party service providers process personal information on our behalf, we require appropriate contractual, technical, and organizational safeguards.
Any use of personal information for targeted advertising, or any sale or sharing of personal information as defined by applicable U.S. privacy laws, must be disclosed and managed in accordance with those laws.
6. International Data Transfers
As Elior Group operates internationally, personal information collected through the Website may be processed or accessed by authorized Group entities and service providers located in countries outside the United States, including France and other countries where Elior Group operates.
Where required by applicable law, appropriate safeguards are implemented to protect personal information transferred internationally.
These safeguards may include contractual protections, access restrictions, and technical and organizational security measures.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure systems, internal security policies, and appropriate oversight of service providers.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including business, operational, legal, regulatory, and compliance requirements.
Retention periods may vary depending on the type of information, the nature of the interaction, and applicable legal obligations.
When personal information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable laws and internal retention policies.
9. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- Right to know or access: request information about the personal information collected, used, or disclosed about you.
- Right to correction: request correction of inaccurate personal information.
- Right to deletion: request deletion of personal information, subject to applicable exceptions.
- Right to data portability: request a copy of certain personal information in a portable format, where applicable.
- Right to opt out: opt out of certain uses of personal information, including targeted advertising or the sale or sharing of personal information, where applicable.
- Right to limit certain uses: request restrictions on certain uses of sensitive personal information, where provided by law.
- Right to appeal: appeal a decision regarding a privacy rights request, where applicable.
We will not unlawfully discriminate against individuals for exercising their privacy rights.
To submit a privacy-related request, please contact gdpr-contact@eliorgroup.com.
We may request additional information when reasonably necessary to verify your identity and process your request.
10. Additional Information for California Residents
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), where applicable.
These rights may include:
- The right to know the categories and specific pieces of personal information collected.
- The right to request deletion of personal information, subject to legal exceptions.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information.
- The right to limit certain uses and disclosures of sensitive personal information.
- The right to non-discrimination for exercising privacy rights.
Where the CCPA applies, additional disclosures regarding the categories of personal information collected, sources of information, purposes of processing, recipients, retention periods, and sale or sharing practices will be provided as required by law.
California residents may contact us using the privacy contact information provided in this Policy.
Where required, additional mechanisms will be made available to exercise applicable opt-out rights, including the recognition of qualifying opt-out preference signals.
11. Children's Privacy
The Website is intended primarily for a general business and corporate audience and is not specifically directed toward children under the age of 13.
We do not intend to collect personal information directly from children under 13 through the Website without appropriate authorization.
If we become aware that personal information has been collected from a child in circumstances that require parental consent under applicable law, we will take appropriate steps to address the situation.
Parents or legal guardians with questions about children's personal information may contact us using the information provided in this Policy.
12. Third-Party Websites
The Website may contain links to third-party websites, including social media platforms, recruitment websites, and websites operated by other organizations.
These third-party websites operate independently and may have their own privacy policies and data processing practices.
We encourage users to review the privacy policies of third-party websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, Website functionality, legal requirements, or data protection procedures.
Any updates will be published on this page, together with a revised effective date.
We encourage users to review this Privacy Policy regularly to remain informed about how their personal information is handled.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or the processing of personal information, please contact:
Elior Group – Data Protection
Email: gdpr-contact@eliorgroup.com
Elior Participations
9-11 allée de l'Arche
92032 Paris La Défense Cedex
France
You may also use the contact form available on the Website to submit general inquiries.
Last updated: October 2026.